To cancel an order, simply call our customer service at +91-9460982475 (10AM-5PM) or email us at firstname.lastname@example.org. In case, the order has already been shipped, please inform customer service and do not accept the shipment. You will receive a shipment confirmation email when your order is shipped out.
We accept returns under the following situations:
Damaged items getting delivered Delivery of wrong items – not according to your order Damaged items getting delivered
If your package appears damaged, and upon opening it if you find the artifact damaged, call us at +91-9460982475 (10 AM - 5 PM) / email us at email@example.com within 24 hours of receipt of the package. Kindly follow the steps below so that we can process your returns as quickly as possible.
When you call us/ email us, we will discuss a replacement, refund or credit. In case you desire a replacement, please ship the Handicraft back in the original packing materials and container. As soon as we receive your returned artifact, a replacement will be shipped to you at no charge. The cost of returning damaged items will have to borne by you initially. Upon receiving the damaged items and confirming that they have been damaged in transit, we will refund the cost of your shipping the items back to us.
Delivery of wrong items – not according to your order
Upon receipt of the item/s, if you find that they are not as per your order, please inform us within 48 hours of such receipt. You may call us at +91-9460982475 (10AM - 5PM)) or email us at firstname.lastname@example.org. Please provide us with the following:
1.Details of your order number and the item/s included in your order. 2.Invoice number accompanying your order 3.Consignment number of the courier’s airway bill When you call us/ email us, we will discuss a replacement, refund or credit. In case you desire a replacement, please ship the item/s back in the original packing materials and container. As soon as we receive your returned item/s and confirm that they are in good condition, your originally ordered item/s will be shipped to you at no charge. The cost of returning wrongly shipped items will have to borne by you initially. Upon receiving the returned items in good condition, we will refund the cost of your shipping.
Unfortunately, replacements are not available for one–of-a-kind works (customized Handicraft) immediately. In such a case we would inform you about the feasibility of making another copy of the same object and the time that would be required.
Process of Returns and Refunds:
1.At the time of making a request for refund, the customer shall share a receipt or proof of purchase along with the image of the product (in case of broken or different product received). 2.The customer shall pack the product with due care. In case the product received at the premises of the vendor is damaged or worn out, the customer shall not be eligible for refund. 3.Transportation cost for return shall be borne by the customer. 4.Once the returned item is received and inspected, we shall notify the customer through email that we have received your returned item(s). We shall also notify you of the approval or rejection of your refund through email. 5.In case of electronic payment through any mode, once your returned request is approved, we shall process the refund electronically. A credit will automatically be applied to your method of payment, within 7-21 business days (check with your bank). 6.In case of COD mode of payment, we shall issue you store credit for the amount that can be redeemed while shopping at our website. 7.To summarize the process of refunds, firstly, upon receiving the product for return, within 7 business days, we shall intimate the customer regarding acceptance or denial of the refund request. Once the request has been approved, the refund process shall be initiated and will complete within next 15 days. In simple words, the entire refund process shall complete within 21 days from the date of receiving the product at the premises of PNF CRAFT.
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