Personal Information

PNF Craft is the owner of the brand pnfcraft.com website. We understand your privacy. This Privacy Policy provides succinctly the manner your data is collected and used by US on the Site. As a visitor to the Site/ Customer you are advised to please read the Privacy Policy carefully. By accessing the services provided by the Site you agree to the collection and use of your data by pnfcraft.com in the manner provided in this Privacy Policy.

Customer are advised to read and understand our Privacy Policy carefully, as by accessing the website/app you agree to be bound by the terms and conditions of the Privacy Policy and consent to the collection, storage and use of information relating to you as provided herein.If you do not agree with the terms and conditions of our Privacy Policy, including in relation to the manner of collection or use of your information, please do not use or access the website/app

Services overview

As Initial startup we are taking least information of person/company. Later without notification as part of the registration process on the Site, pnfcraft.com may collect the following personally identifiable information about you: Name including first and last name, email address, mobile phone number and contact details, Postal code, Demographic profile (like your age, gender, occupation, education, address etc.) and information about the pages on the site you visit/access, the links you click on the site, the number of times you access the page and any such browsing information.

Eligibility

Services of the Site would be available to only select geographies in India. Persons who are out of defined geographies area are not eligible to use the Site. These geographic area will be update time to time. If you are a minor i.e. under the age of 18 years but at least 13 years of age you may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms of Use. If your age is below 18 years your parents or legal guardians can transact on behalf of you if they are registered users. You are prohibited from purchasing any material which is for adult consumption and the sale of which to minors is prohibited

Site access

PNF Craft grants you a limited access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of PNF Craft. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools. This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of PNFCraft. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Site or of PNF Craft and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing the Site’s or PNF Craft’s name or trademarks without the express written consent of PNFCraft. Any unauthorized use may lead you to be blocked on PNFCraft

Device information: We may need your device permission to get information about your device, like OS (operating system) name, mobile network, hardware model, unique device identifier, etc. Basis these inputs, we intend to optimize your order experience and thereby serving you better.

Location: This permission enables us to give you the benefit of delivering the product to your address and also to provide location specific deals with personalized in-funnel experience.

SMS: If you allow us to access your SMS, we read your SMS to autofill or pre-populate ‘OTP’ while making a transaction and to validate your mobile number. This provides you a seamless purchase experience while making an order and you do not need to move out of the app to read the SMS and then enter it in the app.

Phone: The app requires access to make phone calls so that you can make phone calls to our customer contact centers directly through the app.

Email ID: If you allow us to access your email id then, it enables us to send various deals and offers directly to your email.

Photo/ Media/ Files: We take media storage permissions to cache the PNF images to provide seamless and fast experience while browsing PNF Craft.

Account & Registration

All shoppers may register and login for placing orders on the Site. In case you registered then you have to keep your account and registration details current and correct for communications related to your purchases from the site. By agreeing to the terms and conditions, the shopper agrees to receive promotional communication and newsletters upon registration. The customer can opt out either by unsubscribing in "My Account" or by contacting the customer service.

Pricing

All the products listed on the Site will be sold at MRP unless otherwise specified. The prices mentioned at the time of ordering will be the prices charged on the date of the delivery. Although prices of most of the products do not fluctuate on a daily basis but some of the commodities New items prices do change on a daily basis. In case the prices are higher or lower on the date of delivery not additional charges will be collected or refunded as the case may be at the time of the delivery of the order.

GST effect on our delivery:

As our nation welcomes the ‘One Nation, One Tax’ initiative, effective from  July 1st 2017, we at PNF Craft also welcome this change by making our processes fully compliant with GST.

We guarantee you that we still will get you the lowest prices on all your items. Moreover, your orders will be fulfilled as usual and in line with the GST guidelines.

RETURN POLICY

Order cancellation

To cancel an order, simply call our customer service at +91-9460982475 (10AM-5PM) or email us at pnfcraft@gmail.com. In case, the order has already been shipped, please inform customer service and do not accept the shipment. You will receive a shipment confirmation email when your order is shipped out.

Returns policy

We accept returns under the following situations:

Damaged items getting delivered
Delivery of wrong items – not according to your order
Damaged items getting delivered

If your package appears damaged, and upon opening it if you find the artifact damaged, call us at +91-9460982475 (10 AM - 5 PM) / email us at pnfcraft@gmail.com within 24 hours of receipt of the package. Kindly follow the steps below so that we can process your returns as quickly as possible.

When you call us/ email us, we will discuss a replacement, refund or credit. In case you desire a replacement, please ship the Handicraft back in the original packing materials and container. As soon as we receive your returned artifact, a replacement will be shipped to you at no charge. The cost of returning damaged items will have to borne by you initially. Upon receiving the damaged items and confirming that they have been damaged in transit, we will refund the cost of your shipping the items back to us.

Delivery of wrong items – not according to your order

Upon receipt of the item/s, if you find that they are not as per your order, please inform us within 48 hours of such receipt. You may call us at +91-9460982475 (10AM - 5PM)) or email us at pnfcraft@gmail.com. Please provide us with the following:

1.Details of your order number and the item/s included in your order.
2.Invoice number accompanying your order
3.Consignment number of the courier’s airway bill
When you call us/ email us, we will discuss a replacement, refund or credit. In case you desire a replacement, please ship the item/s back in the original packing materials and container. As soon as we receive your returned item/s and confirm that they are in good condition, your originally ordered item/s will be shipped to you at no charge. The cost of returning wrongly shipped items will have to borne by you initially. Upon receiving the returned items in good condition, we will refund the cost of your shipping.

Unfortunately, replacements are not available for one–of-a-kind works (customized Handicraft) immediately. In such a case we would inform you about the feasibility of making another copy of the same object and the time that would be required.

Process of Returns and Refunds:

1.At the time of making a request for refund, the customer shall share a receipt or proof of purchase along with the image of the product (in case of broken or different product received).
2.The customer shall pack the product with due care. In case the product received at the premises of the vendor is damaged or worn out, the customer shall not be eligible for refund.
3.Transportation cost for return shall be borne by the customer.
4.Once the returned item is received and inspected, we shall notify the customer through email that we have received your returned item(s). We shall also notify you of the approval or rejection of your refund through email.
5.In case of electronic payment through any mode, once your returned request is approved, we shall process the refund electronically. A credit will automatically be applied to your method of payment, within 7-21 business days (check with your bank).
6.In case of COD mode of payment, we shall issue you store credit for the amount that can be redeemed while shopping at our website.

You Agree and Confirm

That in the event that a non-delivery occurs on account of a mistake by you (i.e. wrong name or address or any other wrong information) will lead to cancellation of order without any notification.

That you will use the services provided by the Site, its affiliates, consultants and contracted companies, for lawful purposes only and comply with all applicable laws and regulations while using and transacting on the Site.

You will provide authentic and true information in all instances where such information is requested of you. PNF Craft reserves the right to confirm and validate the information and other details provided by you at any point of time. If upon confirmation your details are found not to be true (wholly or partly), it has the right in its sole discretion to reject the registration and debar you from using the Services and / or other affiliated websites without prior intimation whatsoever.

That you are accessing the services available on this Site and transacting at your sole risk and are using your best and prudent judgment before entering into any transaction through this Site.

That the address at which delivery of the product ordered by you is to be made will be correct and proper in all respects.

That before placing an order you will check the product description carefully. By placing an order for a product you agree to be bound by the conditions of sale included in the item's description.

You may not use the Site for any of the following purposes:

Disseminating any unlawful, harassing, libelous, abusive, threatening, harmful, vulgar, obscene, or otherwise objectionable material.

Transmitting material that encourages conduct that constitutes a criminal offence or results in civil liability or otherwise breaches any relevant laws, regulations or code of practice.

Gaining unauthorized access to other computer systems.

Interfering with any other person's use or enjoyment of the Site.

Breaching any applicable laws;

Interfering or disrupting networks or web sites connected to the Site.

Making, transmitting or storing electronic copies of materials protected by copyright without the permission of the owner.

Modification of Terms & Conditions of Service

PNF Craft may at any time modify the Terms & Conditions of Use of the Website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. In the event the modified Terms & Conditions is not acceptable to you, you should discontinue using the Service. However, if you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of Use of this Site.

Choices Available Regarding Collection, Use and Distribution of Information

To protect against the loss, misuse and alteration of the information under its control, the Company has in place appropriate physical, electronic and managerial procedures. For example, the Company servers are accessible only to authorized personnel and your information is shared with employees and authorized personnel on a need to know basis to complete the transaction and to provide the services requested by you. Although the Company endeavors to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using the website, you agree that the Company will have no liability for disclosure of your information due to errors in transmission and/or unauthorized acts of third parties.

Please note that the Company will not ask you to share any sensitive data or information via email or telephone. If you receive any such request by email or telephone, please do not respond/divulge any sensitive data or information and forward the information relating to the same to pnfcraft@gmail.com for necessary action.

* That in case of any dispute, it is only the Courts located within the territory of Jaipur (Rajasthan) shall have the appropriate jurisdiction to try and decide the matter. It is further specifically stated that no other Courts of the Republic of India, including the Courts of Jammu and Kashmir, shall have the jurisdiction to try and decide the matter except for the Courts located within the territory of Jaipur (Rajasthan).

Communication with Company

If you wish to correct or update any information you have provided, you may do so online, on the website itself. Alternatively, you may contact the Company to correct or update such information by sending an e-mail to: pnfcraft@gmail.com

In the event of loss of access to the website, you may contact the Company by sending an e-mail to: pnfcraft@gmail.com

Contact No. +91-94609-82475